Buyer FAQs

Documentation and Registration By State

• Missouri Documentation & Registration
• Kansas Documentation & Registration
• Arizona Documentation & Registration
• Texas Documentation and Registration
• California Documentation & Registration
• How do I register a vehicle that I purchased from the auction?

Registration

• How do I create an account?
• How do I verify my phone number?
• What if I don’t get a verification email?

Identity Verification

• What is identity verification? How does Autura use this information?

Bidding

• Bidding Limits
• How can I easily bid and buy in bulk?
• How to Bid
• What is a Lien 1, Lien 2, or Lien 3 vehicle? Do I have to pay extra Lien fees during the registration process?
• What is a restricted auction? How can I participate?
• What happens when I have been banned?

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Cars

• How do I know who the vehicle seller is?
• How will I know if the car even runs?
• I only buy cars 2015 and newer. Do you have late-model cars for sale at your auctions?
• How do I get a key for the car?
• How can I inspect a vehicle in-person before bidding?

Accessing your Account

• I am having trouble logging into my account, what do I do?
• How do I reset my password?
• How do I contact support?

Payment and Pick-up

• Platform Fee Schedule
• What auction fees does Autura Marketplace charge?
• Why is there a $100 hold on my card?
• Why is there is a $50 charge on my card?
• How can I complete payment if my credit card deposit fails during the auction?
• What if I can't pick up my vehicle within the designated timeframe?

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How Autura Marketplace Works

• Favoriting A Vehicle
• Using Auto-Bid to Set a Max Price on a Vehicle
• What is Autura Marketplace?
• How does the auction work exactly?
• I am at work and not around a computer. Can I use my cellphone to participate in the auction?
• How long does an auction typically last?

Autura Verified Payments (AVP)

• What is Autura Verified Payments?
• How-to: Add a payment method
• How-to: Check out using AVP
• How-to: Locate a gate code
• FAQ: What if the seller isn't enrolled in AVP?
• FAQ: Can I use multiple payment methods for a single transaction?

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