Autura Verified Payments (AVP) is a new payment feature that allows buyers to pay for vehicles instantly online. This means you can complete the entire transaction, including the winning bid amount, fees, and taxes, immediately after the auction using a credit card or bank account (ACH).
What are the benefits of using AVP?
- Instant Payment: No need to wait or make arrangements for payment later. Pay instantly online and secure your purchase.
- Seamless Checkout: Our system guides you through a user-friendly checkout process, making it easy to complete your transaction.
- Faster Pick-Up: With instant payment and a gate code in hand, picking up your vehicle is quick and hassle-free.
How does AVP work?
- Eligibility: AVP is available for vehicles sold by sellers and buyers participating in the program. The system automatically checks if the seller is enrolled in AVP.
- Checkout: If the seller is enrolled in AVP, you'll be guided through a simple checkout process where you can choose to pay by credit card or bank account (ACH).
- Payment: Once payment is complete, you'll receive a confirmation email with a gate code. This gate code is required to pick up your vehicle.
- Pick-Up: When you arrive at the seller's location, present your gate code for a smooth pick-up experience.
Frequently Asked Questions (FAQs):
🔗 What if the seller isn't enrolled in AVP? If the seller isn't enrolled in AVP, you'll follow the traditional payment process, which may involve paying a platform fee upfront and the remaining balance offline at pick-up.
🔗 Can I use multiple payment methods for a single transaction? Currently, you can use either a credit card or a bank account (ACH) for a single AVP transaction. You can't split the payment between multiple methods.
🔗 How do I pay for my won vehicle? Our online platform allows you to pay for your won vehicle(s) using a credit card or ACH through our easy-to-use checkout process.
🔗 What happens if I don't complete payment within the payment window? If you do not pay for your vehicle within the designated timeframe, you will face additional fees, and your account may be deactivated from the marketplace.
🔗 What is the payment window, and can I still complete it if I miss it? The payment window (typically 72 hours) is the time frame for completing payment after winning an auction. If you miss this window, you’ll face additional payment fees.
🔗 How do I know if my payment has been processed? You will receive a receipt and a confirmation email once your payment has been processed.
🔗 What happens if I've paid for a vehicle, but it's unavailable for pickup? If you've paid for a vehicle but it's not available for pickup, you can contact the Autura support team for assistance in solving any such issue.
🔗 Can I cancel my payment or request a refund? Please get in touch with our customer support team to discuss your options.
Important Notes:
Important Notes:
- Seller Participation: AVP is available only for vehicles sold by participating sellers. If a seller isn't enrolled in the program, you'll follow the traditional payment process whereby you pay your auction fee online and the rest is paid to the seller at time of pickup.
- Payment Methods: We accept major credit cards and bank accounts (ACH) for AVP transactions. Please ensure your payment method is valid and has sufficient funds. You can manage your payment methods by clicking on your profile, then “View profile,” then clicking “Edit Settings.”