Step 1:
Click on the "Seller Tools" link at the top of the page.
Step 2:
Next click on the “My Inventory” link in the dropdown menu.
Step 3:
Next, scroll to the "Sold" section. Locate the date for vehicle and click to open up the vehicle page.
Step 4:
Once the vehicle page is open, click on "mark vehicle as unsold".
Step 5:
Once the change status prompt appears, click on "Yes mark as unsold".
Step 6:
Once the vehicle has been marked as unsold, a "Ban Buyer" button will appear in the Buyer Information section. Click on that button to ban user.
Step 7:
A final prompt will appear to confirm that whether you like to proceed with the ban. Click on the red "Ban Buyer" button to finalize the ban.
*This action cannot be undone, please contact support@joyrideautos.com if you need help assistance with removing a ban.
Step 8:
Once the ban is complete, a red "Banned" label will appear in the Buyer Information section.